Our Values

Our approach puts you in control of your financial future.

You can expect professional, unbiased guidance through a local, face-to-face service, which is frequently regarded as a top priority by our clients. We’ve always strived to set a higher standard when it comes to understanding your needs.

A trusted Financial Adviser, who takes the time to understand your financial situation, gives you confidence that your finances are in good hands and planning for your future can be straightforward.

In Summary:

• Your circumstances considered at every stage of life.
• Gives you confidence of your financial future.
• Long-term focused to help you achieve your goals

Consumer Duty; A Higher Standard

The Financial Conduct Authority (FCA) has introduced Consumer Duty which builds on existing principles of Treating Customers Fairly. The new outcomes set a higher standard when it comes to ensuring firms ‘act to deliver good outcomes for retail customers’. We put these outcomes at the heart of our business to ensure good outcomes for all clients.

The four Consumer Duty outcomes are:

1. Products and Services
2. Price and Value
3. Consumer Understanding
4. Consumer Support

GP3 endeavour to always act in good faith towards customers, our over-arching aims are that we will be open and honest, avoid causing foreseeable harm, and support you to pursue your financial goals. You should expect:

Under the Consumer Duty,

• helpful and accessible customer support, so it’s as easy to sort out a problem, switch or cancel your product, as it was to buy it in the first place
• timely and clear information you can understand, so you can make good financial decisions. This means important information shouldn’t be buried in lengthy terms and conditions
• providers to offer products and services that are right for you, rather than pushing products and services you don’t need
• products and services to provide fair value. This should mean you won’t be ripped off or have to pay costs you didn’t expect. But while your provider should offer you a fair price, it doesn’t mean it will be the best deal for you, so you should still shop around
• firms to consider if you’re in a vulnerable situation when dealing with you. This could be due to poor health or financial troubles, for instance